fbaj's Privacy Policy
Your personal information is completely safe with us. This policy explains how fbaj collects, stores, and protects your information.
1. Introduction
fbaj ("we", "us", or "platform") is an online gaming platform operated for Bangladeshi users. When you use our website, create an account, or use any of our services, you share certain personal information with us. This privacy policy ("policy") clearly explains how we collect that information, why we collect it, how long we store it, and what your rights are.
We believe transparency is the foundation of trust. That is why this policy is written in plain language, so every user can understand exactly what is happening with their information. This policy may be updated from time to time; if changes are made, we will notify you accordingly.
If you still have questions after reading this policy, please contact our support team — contact details are provided at the end of this policy.
2. What Information We Collect
fbaj collects user information in several ways. We only collect information that is necessary to provide our services.
2.1 Information You Provide Directly
Information you provide yourself when creating an account or using our services includes:
- Full name and date of birth
- Email address and phone number
- Bangladesh address details
- Payment information — such as bKash number, Nagad number, Rocket number, Upay number, or bank account details
- Identity verification documents (if applicable)
2.2 Automatically Collected Information
When you visit our website, certain information is collected automatically:
- IP address and device type
- Browser and operating system information
- Time spent on the site, pages visited, and links clicked
- Information from cookies and similar tracking technologies
- Transaction history and gaming activity
2.3 Information Received from Third Parties
In some cases, we may exchange information with trusted third parties for identity verification or fraud prevention purposes. This process is always carried out in the interest of your security.
3. How We Use Information
fbaj uses collected information only for the following legitimate purposes:
- Account management: To create, verify, and secure your account.
- Payment processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Customer support: To resolve your issues and provide assistance via live chat and email.
- Ensuring security: To prevent fraud, money laundering, and other illegal activity.
- Responsible gaming: To monitor playing patterns, identify potential risks, and intervene when necessary.
- Legal obligations: To comply with applicable laws and regulations.
- Service improvement: To analyse user experience and further improve the platform.
We never sell your information to third parties or share it with any advertising networks.
4. Cookies and Tracking Technologies
Cookies are used on the fbaj website. Cookies are small text files stored in your browser that help improve your experience when visiting the site.
4.1 Essential Cookies
These cookies are necessary for the basic functioning of the site. They are used to maintain login sessions, verify security, and remember your preferences. Without them, the site will not work properly.
4.2 Analytics Cookies
These cookies help us understand how users interact with the site. The data collected is analysed in aggregate and no individual user can be identified.
4.3 Cookie Controls
You can disable or delete cookies at any time from your browser settings. However, disabling certain essential cookies may affect the functionality of the site.
5. Information Sharing with Third Parties
fbaj does not generally share your personal information with anyone. However, information may be shared in the following limited circumstances:
Payment providers
Necessary information is shared with bKash, Nagad, Rocket, Upay, and banks to complete transactions. These organisations operate under their own privacy policies.
Legal reasons
Information may be provided to relevant authorities to comply with court orders, government directives, or applicable legal obligations.
Identity verification
Limited information may be shared with trusted verification service providers to prevent fraud and money laundering.
Security partners
Anonymised information may be shared with technology partners engaged to ensure cybersecurity and protect accounts.
Outside of the above cases, fbaj does not transfer your information to any third party. In particular, selling or sharing information with any advertiser or data broker is strictly prohibited.
6. Data Retention and Deletion
6.1 Retention Period
We retain your information only for as long as is necessary to provide services and meet legal obligations. All relevant information is retained while your account is active. After an account is closed, some information may be kept for a defined period for regulatory and legal reasons.
6.2 Data Deletion Requests
You may request the deletion of your account and associated information at any time. However, due to legal obligations, it may not be possible to delete certain information before a specified period has elapsed. Our support team will provide you with full details on this.
6.3 Data Security Measures
fbaj uses industry-standard technology to protect your information, which includes:
- SSL/TLS encryption — protection during data transmission
- Encryption of stored data
- Restricted access controls — only authorised staff can view information
- Regular security audits and testing
- Two-factor authentication
7. Your Rights
As a user of fbaj, you have the following rights regarding your personal information:
Right to access
You may request at any time to know what information we hold about you.
Right to rectification
If any of your information is incorrect, you may request a correction. We will update it promptly.
Right to erasure
Within the limits of legal obligations, you have the right to request the deletion of your information.
Right to object to processing
You have the right to object to the processing of your information on specific grounds.
To exercise these rights, please contact our support team. We will respond to your request in a timely manner in accordance with applicable law.
8. Protection of Minors
fbaj provides services only to individuals aged 21 or above. We do not intentionally collect any information from minors.
If a user provides false information during age verification and it is later confirmed that they are under 21, their account will be closed immediately and all collected information will be deleted.
If you believe a minor is using our platform, please notify our support team immediately.
9. Changes to This Policy
This privacy policy may be updated from time to time due to business changes, legal requirements, or technological developments. If any significant changes are made, we will publish a notice on the website and, where applicable, inform you at your registered email address.
Continued use of the site after an update will be taken to mean that you have accepted the new policy. We therefore recommend that you revisit this page regularly.
The most recent version will always be available on this page whenever changes are made.
10. Contact Us
If you have any questions, feedback, or requests regarding this privacy policy, please get in touch with us. fbaj's support team is available in both Bengali and English, 24 hours a day, 7 days a week.
You can also speak directly with our support team via the live chat on our website. fbaj always gives your privacy the highest priority and is committed to responding to every question quickly and accurately.